Terms and conditions

Best Price Guaranteed

You are on the Hotel Lazio website. By booking directly at the hotel, by sending a booking request via email or by telephone, you are guaranteed to benefit from:

• The best prices available
• A reservation without intermediaries and without costs
• Immediate booking processing
• Direct assistance from hotel staff

Booking conditions 

Through the website, you will have the possibility to confirm the booking and pay the entire amount by credit card.

The reservation must always be agreed in advance, directly with the hotel staff, either by email or by telephone.

Only after confirmation by the hotel will you have the opportunity to confirm your booking online, via the section Confirmation of reservation.

To guarantee your reservation, a prepayment corresponding to the total amount of your hotel stay must be made.

It is possible to send the payment directly online on this site by credit card by clicking on confirmation of reservation.

Secure transaction

Our website is equipped with advanced online security mechanisms. Every step of the booking process is protected by Secure Socket Layer (SSL) technology, the most advanced technology in this field. Your information is encrypted and protected thanks to server authentication and data encryption mechanisms.

The security certificate used is issued by an accredited third-party provider, Let's Encrypt.

The reservation system is also hosted in a secure server environment with security mechanisms such as a firewall and other advanced technologies to prevent interference and intrusions.

Cancellation or modification of a service reservation

For accommodation services (booking of rooms within an establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for by article 55 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which are to be provided on a specific date or period.

For each booking of Services, the Special Conditions specify the terms and conditions for cancellation and/or modification of the booking.

Prepaid reservations cannot be modified and/or cancelled. Deposits (amounts paid in advance) will not be refunded. In this case, this is indicated in the Special Conditions.

Where permitted by the Special Conditions:

• Service reservations can be modified or canceled by calling the facility;
• Changing a reservation can be made directly with hotel staff, whose telephone and other contact details are specified in the booking confirmation sent by email and indicated on the contact page of this site.

If an overnight stay is interrupted due to the Customer's fault, the full agreed price will be collected. In case of booking with prepayment before the stay, no refund will be given.

We recommend that you cancel as soon as possible once the cause for cancellation has occurred.

Cancellation charges

If the reservation is non-cancellable and non-refundable, the 100% of the reservation will be charged.

Taxes

Prices are indicated inclusive of VAT. Tourist tax, government or local taxes may be required in addition to the nightly rate.

Individual VAT identification number

IT01631210562

Name of the company

Massimi Mauro sole proprietorship

Arrival time / Departure time

Rooms will be available at reception from the time indicated below.

On the day of departure, you must vacate your room by the time indicated below. Failure to respect this departure time may result in an additional night being charged.

Arrival time (from): 3pm

Departure time: 11:00

Reception opening hours: 24-hour reception

How to handle complaints

For all questions relating to the correct execution of a Service booked on the Site (requests for additional information, modification or cancellation of a reservation), the Customer is invited to contact the Hotel directly: the Hotel's contact information is indicated in the email and on the booking confirmation page and on the contact page on the Site.

Ways and times to contact customer service:

• By telephone, 7 days a week, 24 hours a day, at +39 333 7904100;
• by e-mail, to the following hotel address: info@hotel-lazio.it​;

To facilitate the processing of complaints, it is recommended that complaints relating to the failure or poor performance of the Services be addressed in writing to customer service within eight (8) days of the date of performance of the Service.

In relations with customer service, the Customer undertakes to maintain a courteous attitude and not to make derogatory comments towards the establishment or its employees/collaborators, in compliance with the rules of common sense and education. Hotel Lazio reserves the right to take any appropriate action against the Customer in the event of prejudicial or objectionable behavior (in particular, regrettable, malicious or insulting behavior) towards the structure, the entities of its group or its employees or collaborators.

Law applicable to dispute resolution

The General Conditions are governed by Italian law, without prejudice to any mandatory protection provisions applicable in the consumer's country of residence.

The Customer is informed by Hotel Lazio of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution.

Hotel Lazio also informs the Customer of the existence of a European online dispute resolution platform ("RLL") which he can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.

Contractual clause relating to applicable legislation and competent jurisdiction

The insertion of the requested banking information and the acceptance of these General Conditions and the Special Conditions electronically constitute an electronic contract between the parties which constitutes proof of the booking of the Service and the payment of the sums due in execution of such booking.

The General Conditions and the applicable Special Conditions express the totality of the obligations of the parties. No other conditions communicated by the Customer can be included in them.

In the event of a contradiction between the Special Conditions and the General Conditions, the Special Conditions will be the only ones applicable to the obligation in question. In the event of a contradiction between, on the one hand, the General Conditions, of any nature, of a partner and, on the other, these General Conditions, the clauses reported here will be the only ones applicable for the obligation in question.

If one or more clauses of the General Conditions are held to be invalid or declared as such in application of a law, regulation or following a final and binding decision of a competent court, the other clauses will retain their full validity and scope.

The authentic language is Italian. If the General Conditions were to be translated into a foreign language, the Italian language will prevail over any other translation in the event of controversy, litigation, difficulty in interpreting or executing these conditions and, more generally, the existing relationships between the parties.

The Customer acknowledges and accepts that Hotel Lazio may transfer these General Conditions to third parties, as well as all rights and obligations connected to them, without the prior written consent of the Customer. The Customer agrees that this transfer frees Hotel Lazio for the future. The Customer cannot transfer the General Conditions, nor the rights and obligations connected to them, to third parties without the prior written consent of Hotel Lazio.